At Fabristyles, owned and operated by Oxentry Logic Private Limited, we are committed to providing a fair, transparent, and reliable shopping experience. In this Grievance Policy, “we,” “our,” and “us” refer to Oxentry Logic Private Limited, while “you,” “your,” and “user” refer to customers using our platform. Our aim is to address complaints efficiently, professionally, and in line with applicable laws.  

What Constitutes a Grievance    
A grievance refers to any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Common examples include:  

• Product Issues: Defective items or concerns regarding product quality  
• Delivery Problems: Incorrect, delayed, or failed shipments  
• Payment Issues: Transaction failures or other payment-related problems  
• Return or Refund Concerns: Difficulties with returns, exchanges, or refunds  
• Customer Support: Dissatisfaction with interactions with our support team  
• Policy Clarifications: Requests for explanation regarding company policies  

Submitting a Grievance    
To register a grievance, follow these steps:  

• Access Support: Go to the “Contact Us” section on our website  
• Select Category: Choose the category that best matches your concern  
• Provide Details: Include your Order ID, a detailed description of the issue, and attach any supporting documents or images  
• Submit: Our support team will review your submission and respond accordingly  

Escalation to the Grievance Officer    
If your grievance is unresolved or you are not satisfied with the response:  

• Escalate the issue to our designated Grievance Officer  
• Escalations are handled in accordance with the Information Technology Act, 2000, and other relevant regulations  
• The Grievance Officer conducts a thorough and impartial review of escalated complaints  
• Contact: Reach the Grievance Officer at oxentrylogicprivatelimited15@gmail.com  

Grievance Resolution Process  

• Acknowledgement: You will receive confirmation of your grievance via email within 48 hours  
• Tracking ID: A unique reference number will be provided to monitor your grievance status  
• Resolution Timeline: Grievances are generally resolved within 7 working days, or as required by law  
• Regular Updates: Progress updates will be shared through your registered contact information  

Closure of Grievances    
A grievance is considered resolved when:  

• A satisfactory solution is provided by the support team or Grievance Officer  
• No response is received from you within a reasonable period after resolution communication  
• A final decision is issued following company policies and legal requirements  

Contact Information    
For any questions, assistance, or to submit a grievance, please contact us at: oxentrylogicprivatelimited15@gmail.com  

We remain committed to addressing your concerns promptly, fairly, and transparently.